Privacy Policy

Last updated March 18, 2026

This Privacy Policy explains how kāer (“we,” “our,” or “us”) collects, uses, and protects your personal information. We are committed to maintaining the privacy, confidentiality, and security of the information you provide to us in accordance with applicable Canadian privacy laws, including PIPEDA and Ontario’s Personal Health Information Protection Act (PHIPA).

Business Name: kāer
Address: 1402 Queen St E, Suite D, Toronto, ON
Contact: [email protected]
Region of Operation: Toronto, Ontario, Canada

1. Information We Collect

We collect information necessary to provide care, operate our business, and support your experience with kāer.

Personal Information

• Name
• Email address
• Phone number
• Date of birth

Billing Information

• Credit card details
• Payment provider information (including Stripe and Klarna)
• Transaction history

Health Information

• Intake forms
• Treatment notes
• Health history
• Consent forms

This information is collected to provide safe, high-quality wellness services.

Account Information

• Account login details
• Passwords
• Appointment history
• Membership details

Online Data

• IP address
• Device and browser information
• Pages visited and interactions on our website
• Cookies and similar tracking technologies

Marketing Information

• Newsletter sign-ups
• Marketing preferences
• Communication consent status

Minors

We provide services to minors. Personal and health information relating to minors is collected only with the consent of a parent or legal guardian.

2. How We Use Your Information

We use your information to:

• Book and manage appointments
• Deliver wellness and clinical services
• Maintain accurate health and treatment records
• Process payments and manage billing
• Communicate with you about appointments, services, or your account
• Send newsletters or marketing communications where you have opted in
• Improve website performance and user experience through analytics
• Maintain secure accounts and prevent unauthorized access
• Deliver and measure advertising, and manage audience targeting (including excluding existing clients from certain advertisements)
• Meet legal and regulatory obligations

Where required, we rely on your consent to use your contact information for marketing and advertising purposes. You may withdraw your consent at any time.

3. Platforms & Third-Party Services

To operate kāer efficiently and securely, we use trusted third-party service providers that may process your information on our behalf:

• Jane App – client profiles, health records, appointment history
• Mindbody – scheduling and account management (where applicable)
• Stripe – secure payment processing
• Klarna – optional payment plans
• Google Analytics & Google Tag Manager – website analytics and management of tracking technologies
• Google Ads – advertising, conversion tracking, and audience management

These providers process information only as necessary to perform their services and are required to maintain appropriate security safeguards.

We do not share personal health information, treatment records, or sensitive medical data with advertising or analytics platforms.

4. Use of Advertising & Audience Data

We may use limited personal information (such as email address, phone number, or postal code) to create audience lists within Google Ads.

This may be used to:

• Exclude existing clients from acquisition advertising
• Improve the relevance and efficiency of our advertising

This information is securely hashed before being used by Google and is not used by us to personally identify individuals within advertising platforms.

We only use this information where appropriate consent has been obtained.

5. How We Share Information

We share information only when necessary to operate our services or when required by law. This may include:

• Payment processors (e.g., Stripe, Klarna)
• Booking and record-keeping platforms (e.g., Jane App, Mindbody)
• Service providers supporting our operations
• Practitioners within kāer involved in your care
• Legal or regulatory authorities where required

We do not sell, rent, or trade your personal information.

6. Data Storage & Security

We use secure systems and reasonable safeguards to protect your information:

• Health information is stored in secure systems in accordance with PHIPA
• Access to health records is restricted to authorized practitioners and staff
• Online data is stored using encrypted, password-protected systems
• Third-party providers are required to maintain appropriate security practices

7. Retention of Information

We retain information only as long as necessary:

• Health records: Maintained in accordance with Ontario regulations (typically 10 years from last visit, or 10 years after a minor reaches age 18)
• Billing records: Retained for accounting and legal purposes
• Marketing information: Retained until you unsubscribe or withdraw consent

8. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to improve your experience, understand how our site is used, and support limited advertising activities.

These technologies may collect:

• IP address
• Device and browser information
• Pages visited and time spent on site
• Interactions with content

We use:

• Google Analytics to understand website usage and performance
• Google Ads to measure advertising performance and manage audiences

These tools may use cookies or similar technologies to recognize your device and provide aggregated insights.

We do not share personally identifiable information or health data with these platforms.

You can control or disable cookies through your browser settings. Where appropriate, we may request your consent to use certain tracking technologies.

By using our website, you consent to the use of cookies and tracking technologies as described in this policy, subject to your browser settings or any consent preferences you have selected.

9. Your Rights

You have the right to:

• Access your personal or health information
• Request corrections to inaccurate information
• Request deletion of non-medical information where legally permitted
• Withdraw consent for marketing communications at any time
• Request limitations on how your information is used

Due to regulatory requirements, certain health records cannot be deleted.

10. Minors’ Information

For clients under 18:

• Information is collected with parent or guardian consent
• Health information is securely stored and protected
• Parents or guardians may request access, subject to applicable laws

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your information, please contact:

Email: [email protected]
Address: 1402 Queen St E, Suite D, Toronto, ON
Business: kāer