Last Updated: December 2, 2025
This Privacy Policy explains how kāer (“we,” “our,” or “us”) collects, uses, and protects your personal information. We are committed to maintaining the privacy, confidentiality, and security of the information you provide to us.
Business Name: kāer
Address: 1402 Queen St E, Suite D, Toronto, ON
Contact: [email protected]
Region of Operation: Toronto, Ontario, Canada
1. Information We Collect
We collect the following types of information to provide care, operate our business, and support your experience with kāer:
Personal Information
- Name
- Email address
- Phone number
- Date of birth
Billing Information
- Credit card details
- Payment provider information (including Klarna)
- Transaction history
Health Information
- Intake forms
- Treatment notes
- Health history
- Consent forms
This information is collected to provide safe, high-quality wellness services.
Account Information
- Account login details
- Passwords
- Appointment history
- Membership details
Online Data
- Cookies
- IP addresses
- Device information
- Website analytics
- Pixel tracking (e.g., Meta and other ad platforms)
Marketing Information
- Newsletter sign-ups
- Marketing preferences
- Communication consent status
Minors
We provide services to minors. Personal and health information related to minors is collected with the consent of a parent or legal guardian.
2. How We Use Your Information
We use your information to:
- Book and manage appointments
- Deliver wellness and clinical services
- Maintain accurate health and treatment records
- Process payments and manage billing
- Contact you about your appointments or account
- Send newsletters or marketing communications (when you opt in)
- Improve website performance and client experience through analytics
- Maintain secure accounts and prevent unauthorized access
- Meet legal and regulatory obligations under Ontario health privacy laws
3. Platforms & Third-Party Services
To operate kāer efficiently and securely, we use trusted platforms that may process your information on our behalf:
- Jane App – client profiles, health records, appointment history
- Mindbody – scheduling and account management (where applicable)
- Google Analytics – website traffic and behavioural analytics
- Stripe – secure payment processing
- Klarna – optional client payment plans
Each provider has its own privacy and security policies. We only share information necessary for them to perform their services.
4. How We Share Information
We share information only when required to run our services or when legally necessary. This may include:
- Payment processors (e.g., Stripe, Klarna)
- Booking and record-keeping platforms (Jane, Mindbody)
- Email or marketing tools when you have opted in
- Practitioners within kāer involved in your care
- Legal or regulatory bodies when required by law
We do not sell or trade your personal information.
5. Data Storage & Security
We store personal and health information through secure, password-protected systems with restricted access.
- Health records are stored securely in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canadian PIPEDA requirements.
- Access to health information is limited to practitioners and staff who require it to provide care.
- Online data is stored through secure, encrypted platforms and cloud-based systems used by our service providers.
6. Retention of Information
We retain information only as long as necessary:
- Health records: Maintained according to Ontario regulatory standards (typically 10 years from last visit, or 10 years after the minor turns 18).
- Billing records: Kept for accounting and compliance purposes.
- Marketing information: Retained until you unsubscribe or request removal.
7. Your Rights
You have the right to:
- Access your personal or health information
- Request corrections to inaccurate information
- Request deletion of non-medical information where legally permitted
- Withdraw consent for marketing at any time
- Request limitations on how your information is used
Because we provide health services, some records cannot be deleted due to legal retention requirements.
8. Cookies & Analytics
Our website uses cookies and tracking technologies to:
- Improve site performance
- Analyze visitor behaviour
- Support advertising and retargeting campaigns
You may disable cookies through your browser settings, though some website features may become limited.
9. Minors’ Information
For clients under 18:
- Information is collected with parent or guardian consent
- Health information is stored securely and handled with the same protections as adult records
- Parents or guardians may request access unless restricted by applicable laws
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Updates will be posted on our website with a revised “Last Updated” date.
11. Contact Us
For questions, requests, or concerns related to your privacy, please contact us at:
[email protected]
kāer
1402 Queen St E, Suite D
Toronto, ON
